1. Why are you raising your coin packages?
We are continuously providing support for our content creators on Kumu.
This change will allow us to give our creators more product features that will improve their streaming experience–and their supporters more gifting powers.
2. When will the new prices take effect?
We will introduce the new price in the first week of June, 2023.
3. Why the sudden price change?
We are constantly working to support our content creators like you on Kumu. This change will allow us to provide you with more product features that enhance the streaming experience, give your supporters more gifting power, and introduce more programs to incentivize your content.
4. What will happen to the existing diamonds in my wallet?
Any unspent coins and diamonds in your wallet, before the changes take effect, will remain as they are. For all cashout requests made before June 2023, old cashout rates will apply.
5. Will the cost of gifts decrease?
Yes, and this is good news! The price of virtual gifts will decrease, meaning your supporters will be able to purchase more virtual gifts for you with the same amount of money. So, the price of Kumu coins will increase, but your supporters will have even more purchasing power!
6. What is the new diamond exchange rate?
All Streamers will get 1 USD per 3000 diamonds or Php 933 for every 50,000 diamonds. For users with bronze, silver, and gold badges as of June 2023, the new cashout rate shall also apply, however you will be receiving bonus diamonds to maintain the expected cash out according to your existing conversion rate of Php 1,000 per 50,000 diamonds.
7. Is the cashout threshold going to change?
Cashout threshold remains at 50,000 Diamonds.
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