Facial Recognition

General Information

1. What is the facial recognition process for cashing out?

• The facial recognition process is a security measure that requires users to verify their identity through a quick face scan before they can cash out their earnings. This ensures that only the account owner can access and withdraw funds.

2. Why is Kumu adding facial recognition for cashing out?

• Facial recognition adds an extra layer of security, helping protect users from fraud or unauthorized cash-outs. This feature ensures that earnings go to the rightful owner of the account.

3. Who needs to go through the facial recognition process?

• All users who wish to cash out their earnings will need to complete the facial recognition process.

Privacy and Data Security

4. How is my facial data stored and protected?

• Your privacy is a priority. Kumu uses advanced encryption to protect all data. Facial data is only used for identity verification purposes and is not stored long-term or used for any other purposes.

5. Will Kumu share my facial data with third parties?

• No, Kumu does not share facial data with any third parties. It is strictly used for verifying your identity before cash-out.

Process and Troubleshooting

6. How do I complete the facial recognition process?

• When you select “Withdraw” in the Redeem Diamonds page, you’ll be prompted to take a quick face scan within the app. Follow the on-screen instructions, and the process should be completed within seconds.

7. What if my face isn’t recognized, or the scan fails?

• If the scan fails, ensure that you’re in a well-lit area, facing the camera directly, and that there are no obstructions on your face. If issues persist, you can contact Kumu Support for assistance. 

8. What if I change my appearance (e.g., grow a beard or wear glasses)?

• Minor changes to your appearance, like wearing glasses or changing hairstyles, shouldn’t affect recognition. However, if you experience issues, please try adjusting your appearance for the scan or reach out to support.

9. Can I cash out without using facial recognition?

• For security reasons, facial recognition is required for cashing out. This measure helps ensure that earnings are securely transferred to the account owner.

10. What happens if my phone doesn’t support facial recognition?

• If your device doesn’t support facial recognition, you may need to access the cash-out feature from a compatible device or contact support for alternative options.

Additional Support

11. I am concerned about using facial recognition. What are my options?

• If you have concerns about using facial recognition, please contact Kumu Support. They can provide information on how we protect your data and discuss any alternatives or accommodations.

12. Who do I contact if I need help with the facial recognition process?

• If you encounter issues or have questions, Kumu’s Support team is here to help. You can reach out through the app’s support section or email us directly at [e-mail]