Website Lottery FAQ

1. What is the Lucky Draw feature?

The Lucky Draw feature is a new way for users to earn bonus coins when purchasing coin packages on kumu.live. After purchasing a coin package, users can spin a virtual wheel to receive extra bonus coins.

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2. How do I access the Lucky Draw feature?

You can access the Lucky Draw feature directly after completing a coin package purchase. A prompt will appear allowing you to Lucky Draw and claim your bonus.

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3. Are all coin packages eligible for the Lucky Draw bonus?

Yes, all coin packages are eligible for the Lucky Draw bonus. However, the number of bonus coins you can earn depends on the value of the package you purchase. Larger packages may offer higher potential bonuses.

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4. How many times can I Lucky Draw?

You can Lucky Draw once for every coin package purchase. If you purchase multiple packages, you will receive multiple opportunities to Lucky Draw.

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5. What happens if I don’t Lucky Draw immediately?

If you miss spinning the wheel after a purchase, a reminder may appear on the wheel icon inside the coin package you recently purchased. Check the buy coins page to see if the spin option is still available. Be sure to spin promptly after your purchase.

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6. What is the range of bonus coins I can win?

The bonus coin amount varies depending on the package you purchase. The wheel typically includes different bonus tiers, ranging from smaller rewards to significant bonuses.

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7. Are there any restrictions on using bonus coins?

Bonus coins work the same as regular coins and can be used to purchase virtual gifts for streamers or for other in-app activities.

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8. Is there a limit to how many bonus coins I can earn?

There is no limit to the number of bonus coins you can earn through the Lucky Draw feature, as long as you continue to purchase eligible coin packages.

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9. What should I do if my Lucky Draw bonus doesn’t appear?

If you encounter any issues, such as the wheel not appearing or bonus coins not being credited to your account, contact Kumu’s customer support via the app for assistance.

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10. Can I preview the rewards on the wheel before spinning?

Yes, the wheel will display all possible bonus rewards before you spin, giving you a clear idea of what you can win.

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11. Are there any promotions or events tied to the Lucky Draw feature?

Kumu may run special promotions where Lucky Draw bonuses are enhanced. Keep an eye on in-app announcements and events for updates.