Coins subscription FAQs

1. Is there a lock-in period when I subscribe to Kumu coins?

There is no lock-in period for kumu coins subscription. You can cancel and re-subscribe anytime.

2. Do kumu coins expire? Should I spend the coins within the subscription period?

Kumu coins have no expiration date, regardless of where you bought it or if it's from the subscription. You can spend your kumu coins anytime you want.

3. What happens if during the subscription, my linked payment methods in my Apple ID / Google Play Accounts got zero balance?

During the subscription renewal, if you have zero balances in the linked payment methods in your Apple ID/ Google Play account, it will prompt you to update your details accordingly, or attempt to use other payment methods if you have multiple methods linked to it. If you are unable to update your payment methods, the subscription will expire and be canceled.

To ensure that your kumu coins subscription is always on, please make sure that the payment methods linked to your Apple ID and Google Accounts are updated and have sufficient balances.

4. Will I get a refund if I cancelled my kumu coins subscription before my subscription renews?

When you subscribe to a kumu coins package, the coins will be credited to your account immediately during the first day of the subscription period. This means that you can already spend the kumu coins anytime. Note that refunds are not allowed.

5. Can I still spend the unused coins I got from the kumu coins subscription even when I already canceled my subscription?

Yes, all coins that were given to you previously from the subscription service stays in your wallet and you can spend it anytime. There will be no deduction of coins credited from the subscription upon cancellation.

6. I canceled my kumu coin subscription, but decided to re-subscribe again for the same package. Is this allowed?

Re-subscription is allowed. However, your re-subscription setup may vary depending on when you did the re-subscription. Please refer to the following scenarios:

Scenario A: Re-subscribing to the same subscription package before the canceled subscription cycle ends

• You availed a Php 49/week subscription that renews every Monday, then did the following during that week:
  • You canceled the subscription on Sunday
  • Then, in the evening of that same Sunday, you re-subscribed to the same package (Php 49/week)
• Since you re-subscribed to the same package before the original subscription cycle ends (Monday), kumu will just re-activate the original schedule . That is, your subscription schedule will remain the same, and your coins will still be credited every Monday

Scenario B: Re-subscribing to the same subscription package after canceled subscription cycle ends

• • You availed a Php 49/week subscription that renews every Monday, then did the following during that week:
    • You cancelled the subscription on a Sunday
  • The following week, on Tuesday, you re-subscribed to the same package (Php 49/week)
  • Since you re-subscribed after the original subscription cycle ends (Monday), even if you re-subscribe to the same package, kumu will now set a new subscription schedule . That is, your coins will now be credited every Tuesday.

7. I have multiple kumu accounts, can I activate kumu coins subscription to all of them?

Yes, if you have multiple kumu accounts, you can activate all of them to kumu coins subscription. To be able to do this, each kumu account should be using a unique Apple ID/ Google Play account that is not linked to an active kumu coins subscription.

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