1, What are the conditions for requesting a return/refund?
All items for return/refund are subject for investigations. To protect vendors from joy reservers, buyers with 2 unsuccessful transactions using the cash on delivery mode (COD) will be notified for possible account suspension. This suspension can last up to 60 days; in the case of serious offenses, or fraud related purchases, the penalty may result in permanent banning from the Shopkumu platform.
2, Where did my refund go?
For Credit Card Users: Your refund may take up to 30 working days depending on your credit card refund policy.
For COD, GrabPay, GCash users: You may request for a refund via bank transfer, or via kumu wallet.
3, How can I request for a return/refund?
You may send an email to firstname.lastname@example.org for Shopkumu to process your request with the subject REFUND REQUEST_username_orderid.
Providing complete and accurate information will significantly help the investigation of your refund request. Make sure that the following details are entered completely and correctly.
Details needed for Return/Refund process
Photos of Items Received (if any)
Active Email Address
Please note that refund payouts will occur every Thursday of the week.