BUYER
1, How long will it take for my orders to be delivered?
Metro Manila locations: approximately 1-3 business days
Provincial locations: approximately 5-7 business days
Please note that delays in shipping and delivery may occur due to unforeseen events.
2, How much is the shipping fee?
The amount of the shipping fee is based on the seller's preferred courier and is dependent on the location of the buyer. The shipping fee will also depend on the approximate weight of the products you ordered.
3, Who will shoulder the shipping fee?
As a buyer, you will be the one to shoulder the shipping fee. This fee will be added to the total amount of your purchase.
4, What is Days to Ship (DTS)?
- Days to ship (DTS) is the estimated number of days needed to prepare your order for shipment and pickup.
- Please note that Saturdays and Sundays are excluded in the number of days to ship.
- Please refer to the table below for your reference.
Estimated Number of Days to Ship
Order Verified |
Days to Ship |
Monday |
Tuesday & Wednesday |
Tuesday |
Wednesday & Thursday |
Wednesday |
Thursday & Friday |
Thursday |
Friday & Monday |
Friday |
Monday & Tuesday |
5, What is Courier Delivery Lead Time?
Courier delivery lead time is the estimated number of days that it will take for the order to arrive to the buyer. This starts once the courier partner of Shopkumu has picked up the item for the seller.
Please note that courier delivery lead time is highly dependent on the location of pickup, and the couriers’ working days.
Please note that delays in shipping and delivery may also occur due to unforeseen events.
Please refer to the tables below for your reference.
Estimated Courier Delivery Lead Time
Origin |
Destination |
|||
Metro Manila |
Luzon |
Visayas |
Mindanao |
|
Metro Manila |
2-5 days |
3-7 days |
3-8 days |
3-8 days |
Luzon |
3-7 days |
3-7 days |
3-8 days |
3-8 days |
Visayas |
3-8 days |
3-8 days |
3-8 days |
3-8 days |
Mindanao |
3-8 days |
3-8 days |
3-8 days |
3-8 days |
Courier Working Days
Courier |
Delivery Days |
Ninja Van |
Monday to Sunday |
J&T Express | Monday to Sunday (excluding holidays) |
We bring It Express |
Monday to Sunday |
SERVICEABLE AREAS
Courier: J&T Express
To learn more about the serviceable areas provided by J&T Express, kindly check out this link:
tinyurl.com/JTExpressServiceableAreas
Courier: Ninja Van
To learn more about the serviceable areas provided by Ninja Van, kindly check out this link:
Courier: We Bring It Express (WBI)
Same Day Delivery - ALL Metro Manila and GMA
For courier-related concerns (such as delivery tracking and status), you may contact our partner couriers directly through the information provided below:
J&T |
customerCA@jtexpress.ph | (02) 8 911-1888 |
Ninja Van |
support_ph@ninjavan.co | (02) 8 231-2637 or 8 271-1501 |
We bring It Express |
webringitcourierservices@gmail.com | 09165436511 |
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