Shipping & Delivery

BUYER

1, How long will it take for my orders to be delivered? 

Metro Manila locations: approximately 1-3 business days

Provincial locations: approximately 5-7 business days

Please note that delays in shipping and delivery may occur due to unforeseen events.

2, How much is the shipping fee?

The amount of the shipping fee is based on the seller's preferred courier and is dependent on the location of the buyer. The shipping fee will also depend on the approximate weight of the products you ordered.

3, Who will shoulder the shipping fee? 

As a buyer, you will be the one to shoulder the shipping fee. This fee will be added to the total amount of your purchase.

4, What is Days to Ship (DTS)? 

- Days to ship (DTS) is the estimated number of days needed to prepare your order for shipment and pickup. 

- Please note that Saturdays and Sundays are excluded in the number of days to ship.

- Please refer to the table below for your reference. 

Estimated Number of Days to Ship

Order Verified	Days to Ship
Monday	Tuesday & Wednesday
Tuesday	Wednesday & Thursday
Wednesday	Thursday & Friday
Thursday	Friday & Monday
Friday	Monday & Tuesday

5, What is Courier Delivery Lead Time?

Courier delivery lead time is the estimated number of days that it will take for the order to arrive to the buyer. This starts once the courier partner of Shopkumu has picked up the item for the seller. 

Please note that courier delivery lead time is highly dependent on the location of pickup, and the couriers’ working days. 

Please note that delays in shipping and delivery may also occur due to unforeseen events.

Please refer to the tables below for your reference. 

Estimated Courier Delivery Lead Time

Origin	Destination
	Metro Manila	Luzon	Visayas	Mindanao
Metro Manila	2-5 days	3-7 days	3-8 days	3-8 days
Luzon	3-7 days	3-7 days	3-8 days	3-8 days
Visayas	3-8 days	3-8 days	3-8 days	3-8 days
Mindanao	3-8 days	3-8 days	3-8 days	3-8 days

Courier Working Days

Courier	Delivery Days
Ninja Van	Monday to Sunday
J&T Express	Monday to Sunday (excluding holidays)
We bring It Express	Monday to Sunday

SERVICEABLE AREAS

 

Courier: J&T Express

 

To learn more about the serviceable areas provided by J&T Express, kindly check out this link:

tinyurl.com/JTExpressServiceableAreas

 

Courier: Ninja Van

 

To learn more about the serviceable areas provided by Ninja Van, kindly check out this link: 

https://ninjavanph.zendesk.com/hc/en-us/articles/360015428311-What-are-Ninja-Van-s-areas-of-coverage-

 

Courier: We Bring It Express (WBI)

 

Same Day Delivery - ALL Metro Manila and GMA 

For courier-related concerns (such as delivery tracking and status), you may contact our partner couriers directly through the information provided below:

J&T	[e-mail] | (02) 8 911-1888
Ninja Van	[e-mail] | (02) 8 231-2637 or 8 271-1501
We bring It Express	[e-mail] | 09165436511