If you’re having trouble in purchasing or topping up your coins, you may contact us through the Kumu app, following the steps below.
1. Go to profile
2. Tap the kebab/three-dotted button on the upper right corner of your screen.
3. Click Support > Contact Us then you may send a message to our chat support team.
You may also reach out to us through firstname.lastname@example.org providing the following details if you have concerns regarding your coin purchases:
- Top up amount
- Time and date of top up
- Screenshot of the receipt
- Kumu username