If you did not receive the coins you purchased, please reach out to us by sending an email to coinpurchases@kumu.ph. Alternatively, you can send a request by following the steps below.
1. Tap the profile icon on the upper left corner of the screen.
2. Tap your profile.
3. Tap the 3-dot icon
4. Tap ‘Support’
5. Tap ‘Contact Us’
6. Once you’re here, inform our chat support of the situation by sending necessary information. Please also include the following details in your message.
- top up amount
- time and date of top up
- screenshot of the receipt
- Kumu username
If you prefer reaching out through email, please also inform our customer support of the situation and make sure to include the same details mentioned in step 6.
Key words: top up, buy coins, failed top up, unable to top up
Comments
32 comments
I recharge but I haven't received coins
https://kumu.zendesk.com/hc/en-us/articles/900003105663/comments/900003280243
I recharged but I haven't received the coins.
I recharge using 7-11 shop but I haven’t receive yet coins
Amount MYR 7.49
19 March 2021
Time around 9 o’clock
Please give back soon my coins
i recharge using coda shop..how many time..but i havent receive yet
I recharge 499 using coda shop pay through g cash I haven't received any coins yet.
1. 139 and 649
2. March 12, 2021 ( 9:05 pm and 9:09 pm)
3. I have receipt where i submit?
4. kycine_zamb29
I recharge using codashop and pay it thru gcash.worth 400 ( 4×2000+520 coins)
I recharged twice but I haven’t received coins ☹️
Heyyyu !!! I recharged but i haven't receive coins. I have proof. !! Back my coins ASAP !!
i recharged but i haven't receive enough coins
I recharged, but I haven't received the coins. It happened twice, but until now, I didn't get any response from Kumu.
I'm hoping to receive my coins or get a refund ASAP.
I recharged but I haven't receive a coins😥
I recharged but no coins
I recharge last night between 8 to 9,,but i cannot receive the coins..
I recharge last night between 8 to 9,,but i cannot receive the coins..
I recharge last night between 8 to 9,,but i cannot receive the coins..
I recharge,but i cannot receive the coins
i recharge but i dont get coins
I purchase but I didn't receive the coins.
I purchase but didnt receive the coins.. help
I purchased some coins but I haven't recieved yet this is my 3rd time happened to me but kumu has no action but service
I recharge, but I have not received the coins
recharged, but I haven't received the coins
I recharged, but I haven’t received the coins
I recharge but no coin recieved
This is a two times i recharge,never ever received coins
I recharged but I haven't received coins
I recharged, but I haven't received the coins.
Top up 99 gcash.
I havent received coins. Thank you
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