How to cash out? (IOS)
Due to recent changes in the Apple Policy, we're releasing a new way on
"How To Cash-Out Your Earnings Via IOS"
For you to cash out your diamonds, you must have a minimum of PHP 500 on your wallet and you must follow these steps:
1. You must send an e-mail first to firstname.lastname@example.org, along with the following details:
Full Name: (First Name, Middle Name, Last Name)
Date of Birth:
Here are some of our Cash out Options:
For local users:
(GCash, LBC, Coins.ph or Bank)
For international users
(Any of the local payment option or International Bank via Transferwise) – a separate goggle form will be sent back to your email for a fill-up.
Prior to sending your request to cash out, please ensure that all of the
information is complete and accurate. Once our team has processed your
request, we won’t be able to cancel or make changes. These transactions are
irreversible on Kumu’s end; any changes must be handled by your chosen
bank or cash-out method.
Please be reminded that cash-out approval now takes up to 21 BUSINESS DAYS (excluding weekends and holidays), and diamond conversion may take UP TO TWO WEEKS. Weekend transactions will be treated as transactions on the succeeding business day which are usually Mondays unless a holiday;
The same goes with holiday transactions which will be treated as transactions on the succeeding business day and counting starts the day after. Once submitted, please wait for the update email. Our team will be there to assist you further.
Please be reminded that once the cash-out is approved and processed, any
request for cancellation and modification will not be entertained.